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Read job requirements →Monzo
Lead Machine Learning Scientist, Customer Operations
GB · Cardiff, London or remote within UK; ad-hoc London meetings required. Employer offers UK relocation help and visa sponsorship, subject to recruitment/individual eligibility. · remote
Employer-stated country eligibility
Employer-stated countries: United Kingdom.
- Original regional wording
- Not stated
- Time-zone requirements
- Not stated
- Working language
- Not stated
- Office attendance and travel
- Ad-hoc London meetings for distributed UK workers.
Exact requisition 8103509: Cardiff, London or Remote (UK), distributed within UK with ad-hoc London meetings. GBP 115,000–150,000 plus performance incentive awards. Employer states UK relocation help and visa sponsorship are available for this role; not an individual visa guarantee. Live application visible. Part-time requests considered where possible; definitive contract hours not confirmed.
Employer evidence checked 25/10/2026, 15:37:24 (London time). Employer requisition
Country scope does not establish your work authorisation, residency eligibility, sponsorship or referral availability. Check all employer conditions.
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Freshness and availabilityEmployer board reported this role listed at last checkLast automated employer-board check: 2 Nov 2026, 08:00 (UK time, Greenhouse public API).Last manual employer-source review: 25 Oct 2026.Manual source/eligibility review is also overdue; employer-board presence does not renew it.Vacancy still open: not live-confirmed. RoleOak does not continuously monitor applications.Employer application page (reviewed source) ↗No listing expiry supplied
Location and eligibilityGB · Cardiff, London or remote within UK; ad-hoc London meetings required. Employer offers UK relocation help and visa sponsorship, subject to recruitment/individual eligibility. · remoteAdvertised scope only. Remote eligibility, right to work and sponsorship are not independently confirmed.
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Source: Jobicy · visit the original listing on Jobicy for the application instructions. RoleOak has no employer partnership or employee referral for this role.
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About this role
Monzo seeks a Lead Machine Learning Scientist for Customer Operations, providing technical leadership as an individual contributor. Work includes deploying machine-learning and language-model systems to understand, route and resolve customer problems, alongside product, engineering and operations teams. The advertised UK base is GBP 115,000–150,000 plus performance incentive awards. UK-remote work includes ad-hoc London meetings. Monzo states it can help with UK relocation and sponsor visas for this role. Apply through Jobicy; no RoleOak referral is offered.
Original source: Jobicy — https://jobicy.com/jobs/156363-lead-machine-learning-scientist-customer-operations
Requirements
A sustained record of deploying advanced ML models with measurable business impact, production Python and SQL, experience with deep-learning, graph or sequence models, and technical leadership and mentoring. Customer-operations or regulated-industry experience is helpful. Hiring is UK-based; sponsorship remains subject to employer assessment. Part-time requests may be considered, and specific contract hours are not confirmed.
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