ROLEOAK · HELP

Help and reporting

Find the right place to manage an application, ask a question or report a concern. RoleOak does not apply to jobs or guarantee referrals, interviews or employment.

Jobs and applications

Find published jobs and open the job detail to review the original source, advertised location and dated availability evidence. A published listing is not proof that the employer is still accepting applications. Apply on the employer or original listing website, not through RoleOak.

Referral requests

How referrals work explains the request and matching process. Sign in and open your dashboard to review your own requests. A request may remain unmatched; no referral or reply is guaranteed. Do not post CVs, request identifiers or employee contact details in public discussions.

Career assistants

Use the five RoleOak career assistants for preparation and guidance. AI can make mistakes. If an assistant is unavailable or has reached its limit, try again after the displayed limit period; no background job application or scheduled follow-up is created for you. Conversations can be deleted using their account controls.

Account access and privacy

Recover account access if you cannot sign in. Signed-in members can request an account-removal review. This is not automatic deletion. It enters an administrator review queue, not an account deletion service. There is no verified end-to-end account-erasure executor; identity verification, retention, authentication and private-file removal still need separate review. Candidates can manage their current CV from their profile. Read the draft privacy notice, which still needs legal and controller approval before launch.

Report a safety concern

Read safety guidance. If you see an inappropriate community post or reply, use its own reporting control: open that discussion, sign in, and choose Report discussion or Report reply control. The existing moderation queue receives the report and the discussion displays an acknowledgement. You can also block an author from their community discussion. Do not submit private evidence or sensitive personal information in a public community post. RoleOak does not yet advertise a separate general-purpose support ticket or emergency response channel.

If an application source is no longer available

Check the original employer page. An inconclusive or out-of-date automated check is not proof that the vacancy has closed, and RoleOak does not automatically withdraw jobs on that evidence alone.

Read the platform terms for the current pre-launch service boundaries.